{Now}

{PREFIX} {FRSTNAME} {LASTNAME}

{STRADDR}

{CITY}, {STATE} {ZIP}

Dear {SALUT}:

Just a note to personally thank you for purchasing your {V1MAKE} {V1MODEL} from {SLSFIRST} {SLSLAST} here at {CONAME}.

I can't emphasize enough how much we value your business and I want you to know that we recognize the fact that our continued growth depends not only on our fine products, but more importantly on having the most courteous, friendly and competent personnel available. I mention this only because I want you to be confident in the fact that our entire staff is dedicated to providing you with complete customer satisfaction.

With this in mind, I would consider it a personal favor if you would take a moment to complete the postage paid questionnaire I enclosed and drop it in the mail. It will come directly to me and receive my immediate attention.

I would like to also mention that even though I am primarily interested in areas where we might improve ... I have found that it's really helpful to be able to pat my people on the back when they do a good job. So, if throughout your transaction there was an individual you were particularly pleased with, I'd like to know that as well.

Thank you for helping us serve you better by completing this questionnaire.

Sincerely,

Arthur Bailey

General Manager

Enclosure