{Now}

{PREFIX} {FRSTNAME} {LASTNAME}

{STRADDR}

{CITY}, {STATE} {ZIP}

Dear {SALUT}:

It has been about four months since you purchased your new {V1MAKE} and we want you to know we have a continued interest in your satisfaction - - not only with the performance of your vehicle, but also with the quality of the personal service we provide.

Since we've been in business we have been making a sincere and genuine effort to satisfy our customers. However, we are aware that there is always room for improvement and that your time is valuable. If you have any suggestions or problems please feel free to call Mike Gerber, our Service Manager, or Steve McIntyre, our General Manager.

Should there be a problem not taken care of to your satisfaction, please call Pontiac's direct toll free customer assistance number which is 800-762-2737.

Sincerely,

Mark Miller

President

MM:sw